in benefits annually
Our Reputation Is Built On:
Demonstrating leadership in self-funded benefits for more than four decades.
Our platform keeps clients up to the minute with integrated data.
We value our clients above all, providing service in real-time—from a real person.
Chairperson, The USA Welfare Fund
The United Staff Association Welfare Fund has been a loyal client of Cook Associates since the 1980s. They have always done exceptional work, handling our benefits claims and insurance needs, and serving our 500-plus members with a dedicated client representative. We look forward to continuing the relationship for many years to come.
The most robust claims-processing system in the United States.
Developed over the course of more than four decades, our comprehensive claims-processing system leads the industry. It provides the flexibility and automation needed to support medical, dental, vision, ancillary benefits, claims administration, and defined benefit and contribution plans. It also enables us to give you on-demand access 24/7, so you can get the information you need, when you need it, in a secure environment.
Over 40 years of industry experience
We work hard and smart for you by keeping abreast of the latest industry trends, and applying the most innovative processing techniques. We’ve carefully cultivated relationships in many fields with a strong presence with labor organizations and their members. We provide all of our clients with superior service. In the medical-surgical realm, for instance, we constantly evaluate the latest diagnostic tests and surgical procedures to help you make the best decisions about your care. We also evaluate medical claims to protect the fund from unbundling practices, and we perform disability reviews, examinations, and tests in order to obtain the most accurate period-of-disability benefits.
Superior, personal customer service
With Cook Associates, you receive the very best customer service in the industry. All of our service representatives are HIPAA certified, so you can rest assured that every interaction is handled professionally and confidentially. We provide you with a personal Claims Portal to keep you informed on your claim’s status. Our Interactive Voice Response (IVR) system is there for you 24/7, delivering answers to questions you may have at any time. Recognizing the diversity of our clients, our system also provides an interpretation service in more than 200 languages. Whenever you need us and whoever you are, we’ve got you covered.