Employer & Business Agent Services
Offering real-time access to make and review contributions.
Client Center
Cook Associates is built on a foundation of personal service, industry-leading technology, and deep expertise gained over the course of four decades in business. Our unrivaled experience enables us to fulfill the needs of individuals, employers, and business agents, as we administer more than $1 billion in benefits. We know you work hard, so we work hard for you.
Members Frequently Asked Questions
Please call 646-381-8851 to verify eligibility and detail benefit information. If it is after business hours, you can still verify eligibility coverage through our Interactive Voice Response (IVR) system at 646-381-8851.
Members can also access their benefit information at www.dhclaims.com.
The amount of your copayment is noted on your medical-insurance identification card.
In-network providers for Cigna can be found by visiting www.cigna.com and clicking on the “Find a Doctor” link at the top of the homepage or calling (800)-645-8419.
If you are using MultiPlan, go to www.multiplan.com and use the “Find a Provider” link in the top-right corner of the homepage or call (800)-922-4362.
If you are using MagnaCare, go to www.magnacare.com and use the “Find a Healthcare Provider” link on the left of the homepage or call (800)-235-7330.
Please call Cook Associates at 646-381-8851 to learn how to get authorization for treatment.
Please contact your local/union/employer.
Please send an appeal letter to Cook Associates, 253 W. 35th Street, 12th floor, New York, NY 10001. Include the phrase “claim appeal” on the front of the envelope. In the letter, be sure to include the denied claim number and a brief description of what occurred, including the reason for the denial.
To gain access to your claims, go to www.dhclaims.com and enter your username and password.
Please call Cook Associates at 646-381-8851 to request a new transit card.
Please call Cook Associates at 646-381-8851.
The address-change form can be found online by clicking here. Please print out and complete the form, and send it to the address noted at the top of the page.
Please call Cook Associates at 646-381-8851 to learn your deductible amount.
The date is listed on your benefits card.
Please call Cook Associates at 646-381-8851 to find out about your coinsurance.
Before you get a flu shot at the pharmacy, provide the person administering the shot with your insurance information (policy number, etc.) to confirm that the treatment is covered.
Providers Frequently Asked Questions
Please call 646-381-8851 to verify eligibility and detail benefit information. If it is after business hours, you can still verify eligibility coverage through our Interactive Voice Response (IVR) system at 646-381-8851.
Members can also access their benefit information at https://dhclaims.com
Please call Cook Associates at 646-381-8851 to learn how to get authorization for treatment.
To gain access to your claims, go to https://dhclaims.com and enter your username and password.
Please send an appeal letter to Cook Associates, 253 W. 35th Street, 12th floor, New York, NY 10001. Include the phrase “claim appeal” on the front of the envelope. In the letter, be sure to include the denied claim number and a brief description of what occurred, including the reason for the denial.
Please call Cook Associates at 646-381-8851.